“I appreciate you taking the time to write and let me know how our service was. Thank you for your business and allowing us to service your home.” – Scott Spencer, Owner
Customer satisfaction comes first at Jim Dandy Sewer & Plumbing! Below are just a few reviews we’ve received from our customers raving about their exceptional service and experience with us.
Thomas Watts and his helper performed an exceptionally tricky task in unplugging a toilet in our recently purchased condo. After considerable rotoroutering, they decided that they had to remove the toilet. No obvious obstructions there but they persisted. After re-assembly, everything worked! They also removed an unused disposal in our kitchen. They were super professionals, very personable, and did a great cleanup afterwards. We’d hire a Jim Dandy again if we have any future plumbing issues. Phil and Jean
Writing a positive review for a service almost no one wants to use is way outside my comfort zone but Andrew was so patient and informative that I felt like I had to give a shout out to these guys!
Living in a historic home with very old plumbing and pipes has always made me nervous. Recently my neighbors just had their entire front yard excavated to repair a broken sewer line. I did not want to go through this same thing so I called Jim Dandy and they came out and performed a video inspection of my side sewer to check for blockages and to check on the general health of my sewer line. I am so relieved that I did this!
Andrew arrived on time and was very professional. Andrew explained that my sewer line is looking pretty good given the age of the pipes, (over 110 years old!). That said, he also explained that if I do experience any problems there is a good chance I can avoid costly and very messy excavation as the technicians at Jim Dandy use trenchless technology to repair broken sewer lines whenever possible. This technology allows them to to pinpoint the breakage and insert a new pipe inside the old pipe without tearing up my entire yard. Hopefully I can avoid all of this but if I ever have any problems with my sewer or any plumbing issues at all I will most definitely be calling Jim Dandy Sewer and Plumbing again.
I’m thinking of doing a bathroom remodel soon and plan to call them to install the new plumbing and plumbing fixtures.
I would like to acknowledge Brahn and his crew for the exceptional service they gave my parents in their plumbing emergency a couple of weeks ago. From the initial contact with Steve on the phone, Buzz to diagnose the issue, to the completion of the job, everyone really did excellent work to resolve the plumbing problem as soon as possible. My brother, Ross Hartwich, had recommended your company and from the initial contact everyone was kind, courteous, professional and went the extra mile for us. My 85 yr old parents were without a working toilet, mom got the flu, dad was very confused (dementia) and we were squeezed into your busy schedule the day I called. When Buzz suspected the pipe was broken in the afternoon, Brahn came over as soon as he could (after 5PM) and confirmed with the camera and then had his crew over the next AM to replace the pipe. Brahn also made sure that the leak around the toilet was taken care of.
I am so grateful to all of you for your gracious attitude towards us as well as the excellent service to resolve the problem. You can bet I will be recommending your company to others!
“Dear Guys, Thank you so much for the great work you do!
Gary, I appreciate you telling me that the upper bathroom toilet really needed to be replaced. You & Kyle did such a great job in fixing our basement utility mess too.
Larry, thank you for your patience in listening to all my [concerns] about our low flush toilet, I appreciate your determination in finding such a rare short toilet to fit into our little bitty bathroom in almond no less.
Brett, you faces several obstacles in replacing the toilet, the shelf over it, the cramped location & side water supply, and handled them all cheerfully. Bravo to you.”
“A few years ago we asked a friend of ours, who happens to be a professional plumber, to do some work for us but after he saw the work that we needed done he told us that the job was beyond his ability. So we asked him if he could recommend a reasonably priced company and, more importantly, one that we could trust and would get the job done right. He recommended Jim Dandy and we’ve used them ever since.
Recently we had another reason to call Jim Dandy and things didn’t go as perfectly as we all had hoped (when do they ever when plumbing issues are concerned?) and there was some work left undone which necessitated a second service call. We were at first concerned that there might be an additional service charge but when I talked to Bob the manager he immediately said that there would be no further charges and they would do whatever was necessary to get things done properly.
That same day two professionals were dispatched and they did a great job. Not only was the work done right but they were very nice, careful to keep our house clean, and they even corrected another problem that I had never noticed before. That’s great service!!
Over the years I’ve recommended Jim Dandy to family and friends and I would have no problem recommending them to you.”
“The lead plumber was Mike and Sam helped him for two of the three day job. I just wanted to let you know what an excellent job Mike and Sam did. They were courteous, knew what questions to ask of me, were diligent workers and didn’t stop until the job was completed. I’d like to compliment Mike in particular as he was obviously the lead on this job. Two of the three days he worked from 8:30 a.m. until 9 p.m. or 10 p.m. so he could finish the job prior to the weekend. On the second day of the job he restored water downstairs so my family could take showers and have a working bathroom (we have three). This took extra time but he never said a word about it and had a great attitude throughout the entire project. Mike told me this was the second most difficult job he’s done in his 21 year history as a plumber and I believe it. Pipes were buried inside plaster ceilings, cemented into walls, etc. and everything was difficult to cut through. Mike was at my house a week earlier doing a smaller shower job and we decided to repipe given the state of the pipes he removed, so he spent quite a bit of time with us over a two week period. Nothing but professionalism and a fantastic work ethic.
I manage a couple of restaurants for Consolidated Restaurants so I see your team frequently and they’ve all been great to work with. I’ve had your guys out to my house four times over the past few years, beginning with Ryan who is also great at his job. I just wanted to pass my comments on to you because the culture of your company is obviously very strong and you have employees who bring it to work with them every day. I’ve dealt with other plumbing companies who aren’t as ethical and are all about the dollars they can get for the job, so my compliments to you for instilling a sense of fairness in your crew. Mike had to charge me more than the original estimate due to the time he had to spend at my house but it was well worth it. It’s great to have hot and cold water that come out at the same volume!”
“Thank you for the great job with the water line replacement at my home. I was very impressed with the overall quality of the work and the mannerisms of the crew. They took great care of our property during this project. I also appreciated the promptness and keeping to the schedule”.
“We would like to thank your crew for the sewer repair done on our home. You have been maintaining our sewer line for 25 years, and we would have not considered anybody else for this repair. Your crew was in and out in three days and restored our yard as good as possible”.
“Thank you for replacing our garbage disposal so quickly. We called your shop at 8:30 am and our new garbage disposal was installed by noon”.
“We are so happy with your service last Saturday. We had company coming over for dinner, and the last thing we needed was a backed up sewer. Gary was there within one hour of us calling. We were truly impressed that your technician put bootie covers over his shoes prior to entering our house. He treated our house with much respect and care. The backup was cleared with 30 minutes. We will recommend you to anyone we know with plumbing needs”.
Overall Grade Given: A
“My kitchen drain failed due to corrosion on a Saturday. I called Aurora Plumbing and then Paris Plumbing (both A rated on Angie’s list) on Monday morning and was told there was a 4-5 day wait. I called Jim Dandy and they said they could come out between 1-3 that day. Mike called to say he was on his way around 2:30. He arrived promptly and quickly assessed the problem, including the faulty original installation, figured out a solution and finished the job in approximately half an hour. I was impressed by his efficiency and professionalism. I thought the cost was reasonable as well. I was very satisfied and will call Jim Dandy again for a chronic drain problem I’ve been having. Mike suggested that if I call back within 30 days, they would consider it a continuation of this job instead of a new job, which would save me the service call fee of $49.95.”
Overall Grade Given: A
“They estimated the price, but it actually ended up to be cheaper, which I appreciated. I was having people over for the holidays, and this was an emergency. They worked very hard and very quickly to make sure my sewer was working in time for my holiday guests, which was amazing. They even came back after the holidays to finish up the yard. I’ve had no problems at all since they’ve been here.”
Rated 5/5 Stars.
“I have had some plumbing casualties in the past and have relied on this company for repairs and such. typically ryan c will come and check things out. What earns this review is…One night, 1am, ungodly hour, ungodly things…Complete back up chaos. My toilet was a portal to hell. I panicked and called them up. Sam m was sent to deliver me from this watery abyss.
Sufficient service and prompt arrival, I am forever grateful. If you’ve ever had a plumbing emergency (at 1am), you know how scary it is.”
Rated 5/5 Stars.
“Thank you for not over-charging!!! The plumber was fast, friendly, explained the problem clearly to me and got the job done right the first time around, unlike other experiences I’ve had with plumbers in the past. Thanks for being honest and upfront about the problem instead of nickel and diming me. I would recommend Jim Dandy highly. It’s the first time I’ve used them, and will in the future. Hope the next guy’s as hard working and honest as Sam M was. Thanks!”
Rated 5/5 Stars.
“Customer service is excellent, starting with my initial call about the problem. My house was serviced by EDGAR, who was courteous and knowledgeable about the problem.
Edgar spent nearly FIVE HOURS here, mostly outside in the freezing cold (25 degrees!), and wouldn’t leave until I had working drains! It was about 10pm before he finally got everything fixed. He is a rock star!!!”
Overall Grade Given: A
“Backup was due to a line that wasn’t installed during my kitchen remodel that caused the water to flow down into my dish washer when it was full. The low pressure was a simple fix, just a matter of the hot water valve not being turn on all the way. Plus he was able to snake out any build up that was in the pipe which was causing it to not drain.
The job didn’t take much time at all, very quick, efficient, and professional. I’ll be using this company for all my future plumbing needs.”
Overall Grade Given: A
“Got a phone quote of $375 when calling to schedule the appointment.
The plumber and apprentice called to let me know they were going to be early for the appointment. They got right to work after we found the backflow valve in my basement.
The work went very well, the line was cleaned and they put a camera down it to make sure it was completely cleared of roots and debris.
They were very quick and let me know the status of the work as it was being completed. The job came in under the estimate at $250.
This is the third time I’ve used Jim Dandy, they will be the first plumber i contact with any future plumbing needs.”
“Thank you Jim Dandy Sewer & Plumbing for your great service on March 25, 2014. We would like to give a big thank you to Mel for sending Carl out within an hour of our phone call. We would like to thank Carl for his excellent service. Carl was thorough, efficient, respectful, patient, and friendly as he cleared all obstructed areas of our sewer line. After analyzing the causes for our clogged sewer line, he explained each area of concern and offered suggestions to correct future problems. We found him to be very professional, and it was a pleasure working with him. Thank you again.”